The following categories are final sale and not eligible for refunds or exchanges; art, furniture, custom orders, sale items, lighting, linens, tableware, accessories, home accents.
Please note installed or customized items may not be returned and are final sale.
The following categories are eligible for exchange only: home decor, and bedding if unopened and in original packaging (not customized).
Return packages must be shipped prepaid through a traceable method such as UPS, FedEx or insured Parcel Post and those shipping costs are non-refundable.
Requests for price adjustments will be honored if the merchandise was purchased at full price and if it is marked down within 14 days of receipt of your package. In the event you have any problem or concern with a custom order we will refer you with our knowledgeable staff to ensure the issue is resolved to the best of our ability.
For any inquiries regarding our return policy please feel free to contact our concierge specialists via email firstname.lastname@example.org